Privacy Policy

1. Introduction

Vertexium Environmental Solutions LLC ("Vertexium," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at vertexiumenv.com (the "Site"), interact with us via phone, email, SMS/text message, or any other communication channel, or engage our environmental consulting services.

By accessing our Site, submitting information through our contact forms, or engaging our services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with the practices described herein, please do not use our Site or provide us with your personal information.

This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of our Site and services.

2. Information We Collect

2.1 Information You Provide Directly

When you fill out a contact form, request a consultation, book a discovery call, or otherwise communicate with us, we may collect the following personal information:

• Name (first and last name)
• Email address
• Phone number (including mobile phone number)
• Company or organization name
• Service interest (the type of environmental consulting service you are inquiring about)
• Message content (any information you include in a message, inquiry, or communication to us)
• Appointment/scheduling information when you book a discovery call or consultation

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website or source
• Date and time of access
• Cookie data (see Section 6 below)

2.3 Information from Third Parties

We may receive information about you from third-party platforms and services that we use to operate our business, such as our customer relationship management (CRM) system, scheduling tools, and analytics providers. This information is handled in accordance with this Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries: To reply to your questions, consultation requests, and messages submitted via our contact form, email, phone, or other channels.
• Service delivery: To provide environmental consulting services, prepare reports, and manage project engagements.
• Appointment confirmations: To confirm, remind, and manage scheduled discovery calls and consultations.
• Project updates: To send updates regarding the status of your project, deliverables, and milestones.
• Marketing communications (with consent): To send promotional materials, newsletters, industry insights, or other marketing communications, but only where you have provided your express consent to receive such communications.
• Improving our services: To analyze how visitors use our Site, improve our website functionality, and enhance the quality of our consulting services.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Business operations: To manage our business, including invoicing, record-keeping, and internal reporting.

4. SMS/Text Messaging Consent & Practices

4.1 How You Opt In

We may offer you the option to receive SMS/text messages from Vertexium Environmental Solutions LLC. You opt in to receive SMS/text messages by:

• Checking the SMS consent checkbox on our website contact form or booking form
• Texting a keyword (such as "START" or "YES") to our business phone number
• Providing your mobile phone number and expressly consenting to receive text messages during a phone call or in-person consultation
• Opting in through our CRM or scheduling platform

By opting in, you expressly consent to receive text messages from Vertexium Environmental Solutions LLC at the mobile phone number you provided.

4.2 Types of Messages You May Receive

If you opt in to SMS communications, you may receive text messages related to:

• Appointment confirmations, reminders, and scheduling updates
• Project status updates and milestone notifications
• Responses to your inquiries or service requests
• Important service announcements and operational communications
• Promotional offers, industry insights, and marketing messages (only with your express consent)

4.3 Message Frequency

Message frequency varies based on the nature of your engagement with us. You may receive transactional messages (such as appointment reminders) as needed, and marketing messages no more than four (4) times per month. Message and data rates may apply depending on your mobile carrier and plan.

4.4 Consent Is Not a Condition of Purchase

4.5 How to Opt Out of SMS

You may opt out of receiving SMS/text messages at any time by:

• Replying STOP to any text message you receive from us
• Contacting us at [email protected] with the subject line "SMS Opt-Out"
• Calling us at +1 (469) 564-8448 and requesting to be removed from our SMS list

After you opt out, you will receive one final confirmation message and will no longer receive SMS/text messages from us unless you opt in again. Opting out of SMS will not affect any other communications (such as email) or your ability to use our services.

4.6 SMS Help

For help or questions regarding our SMS program, reply HELP to any text message, email us at [email protected], or call +1 (469) 564-8448.

5. Mobile Information Sharing

Your mobile phone number and any information related to your SMS opt-in consent will only be used by Vertexium Environmental Solutions LLC for the purposes described in this Privacy Policy. We may share your mobile number with our service providers (such as our CRM platform or SMS delivery provider) solely for the purpose of delivering text messages that you have consented to receive. These service providers are contractually obligated to protect your information and may not use it for any purpose other than delivering messages on our behalf.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function properly, improve performance, and provide information to site owners.

6.2 Cookies We Use

Our Site may use the following types of cookies and tracking technologies:

• Essential cookies: Required for the basic functionality of the Site, such as remembering form inputs and maintaining session state. These cannot be disabled.
• Analytics cookies: We may use services such as Google Analytics to collect anonymized data about how visitors interact with our Site, including pages visited, time on site, and traffic sources. This data helps us understand user behavior and improve our website.
• Functional cookies: Used to remember your preferences and settings (such as whether you have dismissed a notification) to provide a more personalized experience.
• Marketing/tracking cookies: If applicable, these cookies may be used to track your activity across websites and deliver more relevant advertising. We will only deploy marketing cookies with your consent.

6.3 How to Manage Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View the cookies stored on your device
• Block all or specific cookies
• Delete existing cookies
• Set preferences for certain websites

Please note that disabling cookies may affect the functionality of our Site. For instructions on managing cookies, refer to your browser's help documentation or visit allaboutcookies.org.

6.4 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature. Our Site does not currently respond to DNT signals. However, you may manage tracking through cookie settings as described above.

7. Data Security & Handling

Vertexium Environmental Solutions LLC takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, use, alteration, or destruction. These measures include:

• Encryption: Data transmitted between your browser and our Site is encrypted using SSL/TLS (Secure Sockets Layer/Transport Layer Security) protocols.
• Secure storage: Personal information is stored in secure, access-controlled systems provided by reputable third-party service providers with industry-standard security certifications.
• Access controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. Employees and contractors with access to personal data are bound by confidentiality obligations.
• Vendor security: We evaluate the security practices of our third-party service providers and require them to maintain appropriate safeguards for the data they process on our behalf.
• Incident response: We maintain procedures to detect, respond to, and recover from data security incidents.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your information, but we are committed to maintaining industry-standard safeguards and continually improving our security practices.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to:

• Provide our services and maintain client relationships
• Comply with legal, regulatory, and contractual obligations
• Resolve disputes and enforce our agreements

As a general guideline:

• Inquiry data (contact form submissions): Retained for up to two (2) years from the date of submission, unless you become a client, in which case the data is retained as part of your client record.
• Client records: Retained for a minimum of seven (7) years after the conclusion of the engagement, as required by applicable professional and regulatory standards.
• SMS opt-in records: Retained for as long as you remain opted in, plus a reasonable period after opt-out for compliance record-keeping purposes.
• Analytics data: Anonymized analytics data may be retained indefinitely as it does not contain personally identifiable information.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data handling procedures.

9. Your Rights & Choices

You have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete personal information.
• Right to deletion: You may request that we delete your personal information, subject to certain legal and contractual exceptions (for example, we may need to retain data for legal compliance).
• Right to opt out of marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, replying STOP to any SMS, or contacting us directly.
• Right to withdraw consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within thirty (30) days. We may ask you to verify your identity before processing your request to protect your privacy and security.

10. Third-Party Services

Our Site may contain links to third-party websites, and we use third-party services to operate our business. These may include:

• Customer relationship management (CRM) platforms
• Scheduling and appointment booking services
• Analytics services (such as Google Analytics)
• Email delivery services
• SMS delivery services
• Payment processing services

These third-party services have their own privacy policies governing how they collect and use information. We encourage you to review their privacy policies. Vertexium Environmental Solutions LLC is not responsible for the privacy practices of third-party websites or services.

11. Children's Privacy

Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 18, please contact us immediately at [email protected] and we will promptly delete the information.

12. Texas & Federal Law Compliance

12.1 Texas Data Privacy and Security Act (TDPSA)

Vertexium Environmental Solutions LLC is committed to complying with the Texas Data Privacy and Security Act (effective July 1, 2024) and all applicable Texas state privacy laws. Texas residents have the rights described in Section 9 of this Privacy Policy, including the right to access, correct, and delete their personal data, as well as the right to opt out of the sale of personal data and targeted advertising. We do not sell personal data.

12.2 Texas Identity Theft Enforcement and Protection Act

In accordance with the Texas Identity Theft Enforcement and Protection Act (Texas Business and Commerce Code Chapter 521), we implement reasonable procedures to protect sensitive personal information and will provide notice to affected individuals in the event of a data breach as required by law.

12.3 Telephone Consumer Protection Act (TCPA)

Our SMS/text messaging practices comply with the Telephone Consumer Protection Act (47 U.S.C. Section 227) and its implementing regulations. Specifically:

• We obtain prior express written consent before sending marketing text messages.
• We provide clear opt-out mechanisms (reply STOP) in every text message.
• We honor opt-out requests promptly and maintain an internal do-not-text list.
• Consent to receive text messages is not a condition of purchasing any services.
• We identify ourselves in our text messages as required.

12.4 CAN-SPAM Act

Our email marketing practices comply with the CAN-SPAM Act (15 U.S.C. Section 7701 et seq.). All marketing emails include a clear unsubscribe mechanism, our physical mailing address, and accurate header and subject line information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will:

• Update the "Effective Date" at the top of this page
• Post the revised Privacy Policy on our Site
• Where appropriate, notify you via email or other communication channels

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Site or services after the posting of a revised Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please contact us:

We will make every effort to respond to your inquiry within thirty (30) days of receipt.

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